The problem

Interviewers needed to feel confident when talking to people with a range of impairments about how impairment and disability interacted with aspects of their daily lives. This meant disabled people needed to be willing to share often sensitive information with strangers.

What we did

AccEase provided tailored interactive disability responsiveness and competency training to all interviewers around New Zealand. The training was designed to give interviewers knowledge about disability and disabled people in New Zealand in 2013, and an understanding of some fundamentals of disability language and etiquette.

Result

Interviewers were equipped with the tools, knowledge and confidence to conduct interviews appropriately and with respect. They felt more confident about interviewing disabled people and able to record the information they needed to complete the survey.